Privacy policy

This policy explains the types of personal data we (Drool Pet Products Limited) may collect about you when you interact with us. We collect and process data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. We do not disclose data to any third parties unless disclosure is necessary for the fulfilment of a service; you have specifically given consent for a particular service; or we have a legitimate interest in disclosing data. Instances in which we do disclose data to third parties are outlined below.

If you have any questions not answered by this policy, please email hello@droolpetproducts.com

Our legal bases for processing personal data
Under the General Data Protection Regulations we rely on the following legal bases for processing your data:

Consent – we will ask your consent for marketing to you via email or post. If you consent, we can collect and process your data for this purpose.

Contract – we sometimes need to collect and process your personal data in order to fulfil a contract with you, for example an order. We will also collect and process your data on this basis if you’ve asked us to provide a quote.

Legal – we are obliged to process some personal data to comply with the law. If you place an order with us we must retain some personal data for at least six years to comply with the Sale of Goods Act 1982, Consumer Rights Act of 2015 and HMRC guidance.

Legitimate interests – we collect and process some personal data to pursue our legitimate interests in a way you would reasonably expect as part of running our business. Specifically, we analyse information on our customers and their orders in order to provide new products or services.

The kinds of personal data we collect
Depending on your interaction with us, we may collect and process all or some of the following information.

When you visit our website:

- Activity on our website – this is gathered by the use of cookies in your web browser. Learn more about our use of cookies below:
- Computer IP address

When you order from us on our website:

- Name
- Address details
- Phone number
- Email address
- Gender (eg Mr/Ms)
- Order history

How we protect your personal data
The entire checkout process for the Drool Pet Products Limited website is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the top of your browser's screen, next to the web address, you will be taken to the site's security certificate.

With whom we share personal data
Sometimes we need to share your personal data with trusted third parties. In these instances, your data will only be used for the exact purpose we specify, will be transferred and stored securely, and will be deleted or rendered anonymous if we stop working with that third party.

Examples of the third parties with whom we share data are:

- Payment-processing services
- Delivery couriers and postal services
- Customer service management systems
- Affiliate Network partners
- Manufacturers, if you request quotes for support, or return an item for repair by them we will share your address and purchase details with them
- Camera repair companies or their agents if we arrange a repair on your behalf

Please be assured that we treat all your information according to applicable data protection regulations (including GDPR) and security standards, and will only ever share your information with trusted parties who adhere to the same levels of data protection and security.

How long we keep your data
- We will only keep your data for as long as it’s needed. After that, we’ll either delete it completely or render it anonymous (removing personal data but keeping information such as order amount for business analysis).

- If you contact us for a quote and you don’t consent to marketing, we’ll keep your data for a year in case you wish to proceed with the quote.

- If you order from us, we’ll keep your data for six years in order to comply with legal obligations. You can request that some of this is removed sooner – see below.

- After six years we will remove your data unless you have consented to our marketing.

Your rights over personal data
You have the right to:

- Access your personal data, free of charge
- Have your personal data rectified if out of date or incorrect
- Have personal data erased, unless that would conflict with our legal obligations
- Withdraw consent for us to use personal data, if you have previously given consent
- Object to us processing your personal data and/or stop us using data for direct marketing
- If you would like to exercise any of these rights, you should contact us by emailing hello@droolpetproducts.com.

How to lodge a complaint with a supervisory authority
If you are unhappy with our use of personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

The ICO’s contact details can be found on the ICO’s website.

Why do we use cookies?
Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

What is a cookie?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer's browser or hard drive if you provide your consent.

Please note that third parties (including, for example, advertising and affiliate networks and providers of external services like web traffic analysis services) may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 2 years. Affiliate marketing cookies will expire after 30 days.

Blocking or restricting Cookies
You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. Please visit www.allaboutcookies.org to find out how. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.

Changes to these terms These terms were last changed on 30th October 2024.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.